General question
    Hallo@floordenil.com

    A problem with your order?
    Ikhebeenprobleem@floordenil.com

    Wanna work together?
    Ikwilzakendoen@floordenil.com

    Wa the FAQ?

    Can I return my order?

    That’s possible! If the size you ordered doesn’t fit you, you can always return the garment. Please make sure that the item has not been worn and is still in its original condition so that I can offer it to other customers. This way, we can avoid unnecessary waste of materials. However, to discourage the practice of ordering multiple sizes with the intention of keeping only one, I kindly ask customers to check their size carefully in advance using the available size charts provided with the products. Return shipping costs are always the responsibility of the buyer.

    I’m having trouble with my order. What do I do?

    Oh no! I’ll try to fix that as soon as possible. Please send me a message at ikhebeenprobleem@floordenil.com, and I’ll take care of it!

    I’m going on a hike soon, and I need some help with the planning. Can I contact you?

    I usually receive a lot of questions from hikers who need some planning help, and due to time constraints, I can’t answer them all. Perhaps I’ve already answered your question in one of my YouTube videos or on my blog; you can always take a look there.
    When I first started hiking myself, I found a lot of information on YouTube and Facebook. For general hiking tips, channels like Darwinonthetrail and Homemadewanderlust have been my teachers. If I had specific questions about a particular trail, I would look for related groups on Facebook (for example, if I was going to hike the TMB, I would search for ‘Tour Du Mont Blanc’ within the ‘groups’ tab on Facebook). Since there are many hikers there, you’ll likely get an answer to your specific question. In any case, I wish you lots of hiking fun!

    How long is the delivery time?

    If your order is placed before 5:00 PM, I’ll make sure it gets sent out on the next or second next working day. Currently, they have an average delivery time of 1 to 2 working days, so your package shouldn’t take long to reach you! For orders with stamps (such as cards and tote bags), it’s best to add a few working days to the delivery time.

    I would like to hang one of your cartoons at my home. Do you draw on a larger scale than the prints in your webshop?

    Whether I accept such commissions mainly depends on the workload I have at that time. Feel free to send me an email at hallo@floordenil.com, and then we can discuss the possibilities together.

    My order was partly wrapped in bubble wrap. I thought this webshop was completely plastic-free?

    That’s correct. Occasionally, I have leftover bubble wrap at home. I receive them from friends, find them in packages delivered here, or sometimes see them lying around in the waste corner of the supermarket. Instead of throwing this plastic straight into the trash, I prefer to give it a new purpose. But let me emphasize: I don’t buy new rolls of bubble wrap myself.

    See you in my mailbox!